Terms of service

General terms and conditions of sale and delivery

Scope

For the business relationship between Quynh Klaus ARTSCIENCE and the purchaser / customer of the online shop, the following general terms and conditions of sale and delivery apply exclusively. The contract language is German and translated into English.

Complaints / dispute settlement

Since February 15, 2016, the EU Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The dispute resolution platform can be reached under the external link https://ec.europa.eu/consumers/odr/.

We endeavor to amicably resolve any differences of opinion arising from our contract with (you) the customer. In addition, we are not obliged to participate in an arbitration procedure and unfortunately we cannot offer our customers participation in such a procedure.

Data protection

Our data protection practice is in line with that of the General Data Protection Regulation (GDPR). You can find more detailed information on data protection by following the link to our "Data protection" section: http://www.quynhklaus.com/datenschutzerklaerung

Prices

Craftsmanship is important to us. The prices listed here are fixed prices. Our concern is to maintain the highest level of craftsmanship and German quality. Become a brand ambassador and actively help us to advance the creative development in children, teens and adults.
The proceeds from the sold works of art serve to build a platform and environment for you and like-minded people, which should support you in your creative development in the arts, in sensory learning, calligraphy and much more. Stay tuned in the common process. The ARTSCIENCE team would like to inspire you to enjoy learning together, networking and linking topics and further special areas. Thank you for your interest.

Conclusion of the contract

Your order represents an offer to us to conclude a contract with you for the goods you have ordered. If you place orders from our online shop, you will receive an email from us confirming the receipt of the order and the details of the ordered goods (order confirmation). This order confirmation does not represent an acceptance of your offer, but serves only for your information. The purchase contract is only concluded when the item is handed over on site, the voucher or, in the future, when our product portfolio is supplemented, by sending the items you have ordered.

Order process

Multiple orders are treated like individual orders and can generally not be canceled - irrespective of the statutory right of withdrawal for consumers. Therefore, please check before sending your order according to your information. When using our online shop, before submitting the order, you have the option of jumping back to any point of your order in the order dialog and correcting any incorrect entries. Instructions on how to order in a few steps can be found at the end of the terms and conditions.

Cancellation of the contract

After conclusion of the contract, we are entitled to withdraw from the contract IF our performance BECOMES permanently impossible due to circumstances for which we are not responsible, e.g. because a sub-supplier fails for reasons for which we are not responsible or in the event of force majeure. If the customer is a consumer, such a right to withdraw due to the failure of a sub-supplier only exists if we had already concluded a congruent hedging transaction with our sub-supplier for the procurement of the goods. We will inform you immediately about the unavailability of the ordered goods. We will reimburse minimal considerations already received.

Terms of payment

We offer the following payment terms in our webshop:

via PayPal: Payment is made via your PayPal account
Sofortüberweisung: Payment is made immediately from your bank account
Credit card payment :The credit card is charged after the order has been completed

Product details, deviations from the order

Our information and product descriptions do not imply any guarantee. The assumption of a guarantee takes place exclusively by means of an explicit written or textual declaration. The products shown or described in our catalogs or on our website may be subject to changes by the manufacturer. In the event that the previous products are no longer available from our suppliers, we will also offer you to deliver other, possibly newer, designs or products, provided that these are in particular functionally and aesthetically equivalent and this is reasonable for the customer. Customary deviations are reserved in any case. Therefore, we do not guarantee delivery. The following applies: only while stocks last.

Rentention of title

The goods remain our property until they have been paid for in full. If the customer is an entrepreneur within the meaning of Section 14 of the German Civil Code, we reserve ownership of the goods until all claims from the current business relationship have been settled in full. When combining and mixing the reserved goods, we acquire co-ownership of the new item in the ratio of the purchase price of the reserved goods to the processed items at the time of processing. We undertake to release the securities to which we are entitled on request if the realizable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is incumbent on us.

Warranty periods

If the customer purchases goods as an entrepreneur, the warranty period is one year from delivery. This period also applies to claims for compensation for consequential damage caused by a defect, provided that no claims are asserted from tortious acts. In addition, the statutory warranty period of 2 years applies.

Technical information

With regard to the processing of the products supplied by us, information is given to the best of our knowledge, but in principle without testing our own and without claiming to be complete. We do not assume any liability that the goods can be used for a specific purpose of the customer. The information in the product descriptions does not release the customer from carrying out independent tests. As soon as a quality has not been expressly agreed, the statutory regulation must be used to assess whether there is a defect or not. In this respect, however, our liability for public statements (e.g. brochures) by the manufacturer, sub-suppliers or other third parties is excluded.

Applicable law, place of jurisdiction

German law applies to the contract, excluding the uniform UN sales law (CISG). In the case of contracts with consumers from abroad, the protection granted by the mandatory consumer protection provisions of the respective country of residence remains in place and applies accordingly. The place of jurisdiction is Witten if the customer is a merchant or a corporation under public law or a special fund under public law. A merchant is anyone who operates a trade or who is classified as a merchant in the HGB for other legal reasons.

Right of withdrawal

We would like to point out that a right of revocation is excluded for our works, as the products are specially tailored for you. For individual products, the right to revoke the order according to Section 312 g, Paragraph 2, No. 1 of the German Civil Code (right of revocation and return for distance contracts) is excluded.

The purchase contract is only concluded upon receipt of the goods or the workshop registration on site.

Further conditions

Since we are only responsible for the art/design itself in cooperation with WhiteWall, the terms and conditions of WhiteWall also apply to the physical products that are manufactured and shipped by our partner.

Shop operator

Quynh Klaus ARTSCIENCE
Unterstadt 19
35423 Lich

Email: info@quynhklaus.com

Managing Director: Quynh Klaus
Unterstadt 19, 35423 Lich

© 2021 The rights of use to all texts, graphics and images on our website http://www.quynhklaus.com lie exclusively with our partners and us.